Terms & Conditions
Last updated: 29 September 2026.
Al Noor Brothers Ltd (ALN Bro), company number 17174721, is registered in England and Wales. Registered office: 108 Woodlands Road, Southall, England, UB1 1ED. Contact: info@alnbro.com or +44 7404 946572.
1. Our services
We provide remote IT consultancy, cloud setup and migration, Microsoft 365 administration, server hardening, vulnerability assessments, IT assessments and email security services. We primarily serve businesses. These terms apply alongside the written quotation or service agreement for your project.
2. Enquiries, quotations and orders
Submitting an enquiry does not place an order or create a payment obligation. We evaluate the project and issue a quotation setting out the scope, deliverables, assumptions, price and expected timeline. Work begins only after the scope and commercial terms are agreed in writing. Additional work or changes require an agreed variation.
3. Pricing, VAT and payment
Prices are individually quoted after evaluation, rather than fixed on this website. All quotations and invoices are in British pounds (GBP). We are VAT registered; applicable VAT and the total payable are shown in the quotation and invoice.
The quotation and invoice specify payment dates and any agreed deposit or milestone schedule. There is no automatic subscription created by an enquiry. For any ongoing service, the billing interval, renewal terms and cancellation notice must be agreed in writing. Use only the payment instructions supplied on your invoice; contact us if anything is unclear.
Software licences, cloud usage, subscriptions and third-party services are not automatically included in our consultancy fees. The quotation identifies included and separately payable costs before you commit.
4. Remote delivery and completion
We deliver services remotely using agreed access arrangements and share relevant reports or handover information electronically. The quotation specifies the delivery schedule and completion criteria. Delays caused by missing access, information or third-party dependencies will be discussed with you and any revised schedule confirmed. The services described on this website do not involve shipping physical goods.
5. Client responsibilities and authorised access
You must have authority to instruct work on the relevant systems and provide accurate information and lawful access. We agree the systems in scope before security assessment or configuration work begins. We will discuss backups, change windows and access requirements for work that may affect your systems. Do not send passwords or payment card information through the public enquiry form.
6. Service standards and third-party platforms
We will perform the agreed services with reasonable care and skill. Availability of third-party cloud and software platforms is subject to those providers. Security work can reduce risk but cannot guarantee that all threats or vulnerabilities will be eliminated. Any particular support hours or service-level commitments must appear in your written agreement.
7. Cancellation, refunds and service concerns
Our Refund & Cancellation Policy explains how to cancel and how charges for completed and uncompleted work are assessed. If you believe work does not meet the agreed scope, contact us with the project reference and details so that we can investigate and discuss a remedy.
8. Confidentiality and personal information
We use information obtained during an engagement for its delivery and administration and to meet legal obligations. Where the service requires processing personal data on your behalf, the parties must agree the relevant data-processing arrangements. Our Privacy Policy explains our use of enquiry and business contact information.
9. Consumers and applicable law
Nothing in these terms removes statutory consumer rights or excludes liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence. If you purchase as a consumer, tell us before accepting a quotation so the applicable information and cancellation arrangements can be supplied.
These terms are governed by the laws of England and Wales, subject to any mandatory protections and rights available to consumers in their place of residence. Contact us first if a dispute arises so we can try to resolve it.