Privacy Policy
Last updated: 29 September 2026.
Al Noor Brothers Ltd (ALN Bro), company number 17174721, is registered in England and Wales. Registered office: 108 Woodlands Road, Southall, England, UB1 1ED. Contact: info@alnbro.com or +44 7404 946572.
Who is responsible for your information?
Al Noor Brothers Ltd is the controller of personal information used to manage website enquiries, business relationships and billing. This policy covers those activities. Where we process personal data inside a client system on the client’s instructions, the relevant service and data-processing agreement also applies.
Information we collect
We collect information you provide, including your name, email address, telephone number, selected service, message, organisation details and subsequent project correspondence. For customers, we also handle quotation, contract, invoice and payment-status information. Our website and hosting infrastructure may record technical information such as IP addresses, browser details, requested pages and security logs.
Please provide only the information needed for your enquiry. Do not submit account passwords, full payment card details or sensitive client data through the public form.
Purposes and lawful bases
- Responding to enquiries and preparing quotations: steps requested before a contract with you, or our legitimate interests in responding to business enquiries where you represent an organisation.
- Delivering and administering services: performance of a contract with you, or our legitimate interests in managing client relationships and service delivery.
- Billing and record keeping: contract administration and compliance with applicable tax, accounting and other legal obligations.
- Security and service concerns: our legitimate interests in protecting the website and systems, preventing misuse and resolving disputes.
- Optional activities requiring consent: consent where required, which can be withdrawn without affecting earlier lawful processing.
Who receives information?
Information may be handled by hosting, email and IT suppliers that support our operations, professional advisers, and payment providers used for an agreed transaction. We share only what is needed for the relevant purpose or required by law. Where you use an external payment service, that provider also explains its own processing in its privacy notice. We do not sell your personal information.
External website resources and cookies
The site loads fonts from Google Fonts and photographs from Unsplash. Loading these resources can send your IP address and browser/request information to those providers. WordPress also uses cookies where needed for functions such as administrator login. Browser settings let you control cookies, although blocking essential cookies can affect functionality. Any future optional analytics or advertising tools must be covered by updated information and consent where required.
International processing
Some service providers, including external resource providers, may process information outside the UK. Where we are responsible for a restricted transfer, appropriate safeguards are required, such as applicable adequacy arrangements or approved contractual protections. Contact us for information about the suppliers and safeguards relevant to your information.
How long we keep information
We keep enquiry information for as long as necessary to respond and manage related correspondence. Customer and financial records are retained as needed for the engagement, applicable record-keeping duties and the establishment or defence of legal claims. We use those purposes, statutory requirements and whether a dispute remains open to determine retention periods, then delete or anonymise information when it is no longer required.
Your rights
Depending on the circumstances and lawful basis, you may request access, correction, erasure, restriction or portability of your personal information, and may object to processing based on legitimate interests. You may withdraw consent where processing relies on it. These rights are subject to legal conditions and exemptions. Contact info@alnbro.com to make a request; we may need to verify your identity.
Concerns and complaints
Contact us first if you have concerns about how we use your information. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or telephone 0303 123 1113.
Updates
We will update this notice when our processing changes. The date above identifies the latest version.