Refund & Cancellation Policy

Last updated: 29 September 2026.

Al Noor Brothers Ltd (ALN Bro), company number 17174721, is registered in England and Wales. Registered office: 108 Woodlands Road, Southall, England, UB1 1ED. Contact: info@alnbro.com or +44 7404 946572.

Services covered

This policy covers the remote IT services provided by Al Noor Brothers Ltd. Please read it with your quotation and our Terms & Conditions. No goods need to be returned for these services.

How to request cancellation or a refund

Email info@alnbro.com with your name, invoice or project reference, the service concerned and the reason for your request. You may also call +44 7404 946572. Do not include full card details. We will review the agreed scope, payment records and work completed, and explain the proposed resolution in writing.

Before work begins

If you cancel before work starts, we will refund payments for work not performed. Any deduction for a third-party cost must have been expressly agreed in advance, actually incurred for your project, and not recoverable. We will provide an explanation of any such deduction. Statutory consumer cancellation rights take priority.

After work begins

For business projects, you may cancel the remaining work. Charges are limited to the agreed work completed up to cancellation and any expressly authorised, unavoidable third-party costs. We will reconcile those charges against payments received and refund any balance relating to unperformed work. We will not impose a blanket no-refund rule or charge for undelivered services without a contractual basis.

Problems with the service

If the service does not match the agreed scope, contact us so we can investigate and propose correction, repeat performance, a price adjustment or refund as appropriate. If we cannot deliver the agreed work, payments for the undelivered portion will be refunded. Your statutory remedies remain unaffected.

Ongoing support

Where you agree a recurring support service, the written agreement sets out the billing period, renewal arrangements and notice required to end it. Submitting an enquiry does not enrol you in a recurring plan. Refunds for unprovided support are assessed against that agreement and applicable law.

Consumer distance contracts

If you buy as a consumer under a distance service contract, you normally have 14 days from the day after the contract is made to cancel without giving a reason. You can notify us by email or another clear statement. Where required information has not been supplied, the statutory period may be extended.

If you expressly request that work starts during the cancellation period and then cancel, you may need to pay a proportionate amount for services actually supplied where legally permitted. The cancellation right is lost on full performance only when the required express consent and acknowledgement have been obtained. These provisions do not remove rights concerning faulty or inadequately performed services.

You may use this wording, but it is not compulsory: “I give notice that I cancel my contract for [service], agreed on [date]. Name: [name]. Address: [address]. Project/invoice reference: [reference]. Date: [date].”

Refund method and timing

Refunds are made to the original payment method unless another method is expressly agreed, without an additional refund fee. We aim to issue approved refunds within 14 days of confirming entitlement; where a statutory deadline applies, we follow that deadline. For statutory consumer cancellations, reimbursement is made without undue delay and no later than 14 days after we are informed of the cancellation, subject to lawful deductions. Your payment provider may need further time to display the funds.